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Excalibur Films
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DVD Categories:


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Toy Categories:


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Top DVD Studios:


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Customer Information Center


HOW TO CONTACT US:

Excalibur Films
231 Imperial Hwy Suite 106
Fullerton, CA 92835, U.S.A.


Phone: 714-773-5855
U.S. Phone: 800-289-6684
Fax: 714-525-6616
E-Mail: CustomerService@ExcaliburFilms.com

Customer Service Hours - Mon-Fri: 7:30am - 3:00pm (PST).




PROGRAM INFORMATION

Rental: Monthly Subscription Program

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Sell: Money4Movies Program

Wish List Information



ORDER INFORMATION

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PAYMENT INFORMATION

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GENERAL INFORMATION

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INFORMATION CHANGES

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FAQs:

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SHIPPING INFORMATION

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UNITED PARCEL SERVICE:

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FEDEX - FEDERAL EXPRESS:

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FedEx 2-5 Days

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SHIPPING POLICIES:

Everything we ship is always discreetly packaged. The contents are never indicated on the exterior of package. Your privacy is always respected. Please click here for more information.



When will my order be processed?

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GENERAL POLICIES:

Please be sure to read our Privacy policy for complete information on how your personal privacy is fully protected by Excalibur Films.

DVD & Blu-Ray Return Policy:

There is no fine print in our "DVD & Blu-ray Return Policy" -- If your movie is found to have a manufacturer's defect within the first 30-days after you have received the DVD(s) and/or Blu-Ray(s) from our company, just return it. When returning any defective DVD(s) and/or Blu-Ray(s), please include a brief note describing the problem.

Upon our receipt, we will process your return, verify the reported problem, and provide a timely response concerning either a replacement DVD(s) and/or Blu-Ray(s).

In the case where no defect has been found by us, we will be able to offer one of the following options to you: 1.We will return the DVD(s) and/or Blu-ray(s) to you at your cost using UPS shipping services. 2.We will destroy the DVD(s) and/or Blu-ray(s) at your request.

Domestic ground shipping charges will be 100% reimbursed only for DVD and Blu-ray returns resulting from a manufacturer's defect.


TOY and NOVELTY Return Policy:

Effective March 2, 2011, all defective novelty items should be returned to the product manufacturer. Excluding novelty items incorrectly sent to you, we do not accept returns for any reason. In the event that you need assistance with information regarding the product manufacturer or novelty warranty, we are more than happy to assist you with locating the needed information. Information requests may be sent to CustomerService@ExcaliburFilms.com.



WEB SITE TOOLS:

To get the best experience out of Excalibur's sites, please download the following Window Media Player for our trailers and a browser of your choice.

Click here to download the latest version of Windows Windows Edge Browser Click here to download the latest version of Internet Explorer Click here to download the latest version of Google Chrome Click here to download the latest version of Safari Browser Click here to download the latest version of Firefox Browser


GIFT WRAPPING:

Choose any one of our beautiful Gift Wraps when you are placing your order and then add your own personal message.

Click here for more information about Gift Wrapping


Excalibur Films
BACK     HOME     Pre-Orders     DVD     BLU-RAY     EXCLUSIVES     RENTALS     SEX TOYS     STARS     VOD     GAY    
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