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Customer Information Center
HOW TO CONTACT US:
Excalibur Films
223 Imperial Hwy Suite 165
Fullerton, CA 92835, U.S.A.
Phone: 714-773-5855
U.S. Phone: 800-289-6684
E-Mail: CustomerService@ExcaliburFilms.com
Customer Service Hours - Mon-Thur: 7:30am - 3:00pm (PST).
ORDER INFORMATION
PAYMENT INFORMATION
INFORMATION CHANGES
Please submit all requests for information changes or questions to CustomerService@ExcaliburFilms.com.
FAQs:
SHIPPING INFORMATION
To Check on an Order
US POSTAL SERVICE:
Holiday Shipping and Mailing Dates
General Shipping Information
U.S. Standard Mail Rates
U.S. Priority Mail Rates
U.S. Express Mail Rates
Global Insurance
International Rates
UNITED PARCEL SERVICE:
General Shipping Information
UPS 5-7 Days
UPS 3 Day Select
UPS 2nd Day
UPS Next Day
International Rates
FEDEX - FEDERAL EXPRESS:
General Shipping Information
FedEx 2-5 Days
FedEx 2 Day
International Rates
SHIPPING POLICIES:
Everything we ship is always discreetly packaged. The contents are never indicated on the exterior of package. Your privacy is always respected. Please click here for more information.
When will my order be processed?
Can I request complete orders?
What are my shipping options?
To an alternate Address?
What about Customs?
When will my order arrive?
GENERAL POLICIES:
Please be sure to read our Privacy policy for complete information on how your personal privacy is fully protected by Excalibur Films.
DVD & Blu-Ray Return Policy:
There is no fine print in our "DVD & Blu-ray Return Policy" -- If your movie is found to have a manufacturer's defect within the first 30-days after you have received the DVD(s) and/or Blu-Ray(s) from our company, just return it. When returning any defective DVD(s) and/or Blu-Ray(s), please include a brief note describing the problem.
Upon our receipt, we will process your return, verify the reported problem, and provide a timely response concerning either a replacement DVD(s) and/or Blu-Ray(s).
In the case where no defect has been found by us, we will be able to offer one of the following options to you: 1.We will return the DVD(s) and/or Blu-ray(s) to you at your cost using UPS shipping services. 2.We will destroy the DVD(s) and/or Blu-ray(s) at your request.
Domestic ground shipping charges will be 100% reimbursed only for DVD and Blu-ray returns resulting from a manufacturer's defect.
TOY and NOVELTY Return Policy:
Effective March 2, 2011, all defective novelty items should be returned to the product manufacturer. Excluding novelty items incorrectly sent to you, we do not accept returns for any reason. In the event that you need assistance with information regarding the product manufacturer or novelty warranty, we are more than happy to assist you with locating the needed information. Information requests may be sent to CustomerService@ExcaliburFilms.com.
GIFT WRAPPING:
Choose any one of our beautiful Gift Wraps when you are placing your order and then add your own personal message.
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