Excalibur Subscription

Free Shipping! Minimum purchase is $50 for US and $150 for International. Details

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Frequently Asked Questions

Q: Why is the Excalibur Subscription Rental Program the best?

1.) As low as $10.95 per month.
2.) Rent up to 15 DVDs at a time.
3.) Your rentals arrive via first-class mail.
4.) Easy to return patented FoldVelope.
5.) On the Internet since 1989.
6.) Free 15 day trial.
7.) Free Movie Trailers with paid membership.
8.) No long-term commitments.
9.) No due dates!
10.) No late fees!
11.) No shipping costs!
12.) No driving around town.
13.) No long waiting lines.
14.) No more middle-of-the-night trips to the video store.
15.) Add, delete or change your movie list at anytime.
16.) Cancel anytime with just a couple of clicks.
17.) Always have up to 15 DVDs at home.
18.) Keep each movie as long as you wish.
19.) Rent unlimited movies every month.
20.) Over 100,000 DVDs available -- More than any of our competitors!

Q: Is Subscription a better deal than my local video store?

Yes, especially if you're like most people and end up paying those late fees. If you rent 6 movies per month at $4 dollars each, you end up paying $24 dollars a month. This does not even include late fees, gas, time waiting in lines or the clerk asking embarrassing questions. Whereas with Subscription you can easily view 6 movies in a month with the 3 DVD rental program and that costs only $23.95 -- and you never pay any late fees.

Nothing beats the convenience of renting movies online from Excalibur Subscription!

Q: How do I join?

Just click on the 'Join' link on our home page and follow the directions thereafter. Once you join and register your e-mail and password, you will be able to start adding DVDs to your rental list. You will be able to update your movie list whenever you wish by logging in to the Subscription web site and clicking on your 'Rental List'.

Q: How do I pay?

We accept the following credit cards: Visa, MasterCard, American Express and Discover. Sorry, we do not accept checks, money orders, Pay Pal or any other methods of payment for the Subscription monthly rental program.

Q: How old do I have to be to join?

You must be at least 18 years of age to become a member.

Q: Is your web site secure?

We have been on the Internet since 1989 and in that time, not a single customers information has ever been disclosed to any third parities. All information sent to this site is encrypted, fully protecting our customers against any possible loss. We use 128-bit encryption through a secure server to process all transactions we receive, thereby insuring their complete privacy. If you still are uncomfortable you can call always call our toll-free number: 1-800-289-6684 and our customer service representatives will be happy to take your order over the phone.

Q: Tell me more about the subscription rental process.

Subscription allows you to keep your movie rentals as long as you wish. Of course there are NO late fees, NO due dates and NO shipping fees. When you do decide to return your movies please slip them into their informational sleeve and insert them into our patented FoldVelope postage-paid mailer. Then just drop it into any convenient mailbox and your done. Upon receipt, we will then mail your next available movie selection on the very same day we receive your returned movies.

Q: If I decide to cancel my membership, how do I do it?

Cancel anytime with just a couple of clicks. It is quick and easy. Of course, there is only one month's free membership per household. If, after you cancel, you rejoin, you will be charged for that month as it would actually be your second month with us. To cancel, just click here.

Q: Where do you ship?

Presently we only mail throughout the U.S. including APOs and all U.S. territories.

Q: What if the movie(s) are lost in transit, become missing or
accidentally destroyed?

If your Subscription rental returns are lost in transit, become missing, or are accidentally destroyed, the customer will be charged for the loss, depending on the circumstances. These circumstances could include customer's not packaging their movie returns to us per the instructions provided in each mailer, including sealing the return mailers incorrectly or placing more than 1 DVD inside each mailer. In certain circumstances where there are repeatedly lost, missing, or damaged rental returns we may add an insurance charge to all future deliveries. For your convenience, if you experience these types of issues, you may request for us to mail your rental returns via USPS First Class mail.

Q: Does Subscription charge sales tax?

Only if you are resident of California; If so, 9.75% sales tax will automatically be added to your monthly credit card charges.

Q: How do I select the movies that I want to receive?

As a member of Subscription, once you find a movie you would like to rent, just click on the blue "Subscription Rental" button to add this title to your Subscription Rental list. That movie will then be automatically added your rental list. You may add as many movies as you wish. So we can ship your next available choice as quickly as possible, you'll always want to keep your movie list full as possible. Excalibur Subscrption will keep mailing your movies until you have reached your maximum allowed for your personal rental plan.

Q: What if my first choice is not in stock?

We will automatically pick your next available choice. When a movie is temporarily out of stock you can expect to probably receive it on your next rental order since we stock multiple quantities of our titles and should have that movie back in stock shortly. If you are having a problem renting a particular movie, please be sure to notify a customer service representative so that we can address the problem as soon as possible. Please remember that Customer Satisfaction is our #1 Goal!

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Cert. of Compliance (18 U.S.C. Section 2257)

Copyright © 1997-2013 Excalibur Films

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