[Q] I am unable to log in, even though I know I am using the correct user name and password.
If you are unable to log in using the correct details then it is very likely that your browser is not enabled to accept cookies,
To change your setting to allow cookies please do the following:
Internet Explorer 9.x (Windows)
1. Pull down the Tools menu and select Internet Options
2. Select the Privacy tab and move the slider to Medium, or click advanced and override automatic cookie handling and accept cookies, and tick to allow session cookies.
3. Click OK
If you are unsure or have any queries please do not hesitate to contact us.