Due to a local phone outage, our main phone lines are temporarily down. Please feel free to contact the following temporary number until this issue is resolved (714)525-6616 or (800)289-6684 or email our customer service department CustomerService@ExcaliburFilms.com with phone orders or related issues. Orders may continue to be placed online. Please stay posted to our site for updates. We appreciate your understanding.

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Excalibur Films
2487 E. Orangethorpe Ave
Fullerton, CA 92831-5304, U.S.A.

U.S. Phone: 800-289-6684
Office Phone: 714-773-5855
U.S. Fax: 714-525-6616
Customer Service Hours - Mon-Fri: 6:30am to 5:00pm (PST).
Store / Will Call Hours - Mon-Fri: 8:30am to 4:00pm (PST).

E-Mail: CustomerService@ExcaliburFilms.com

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    DVD & Blu-Ray Return Policy:
    There is no fine print in our "DVD & Blu-ray Return Policy" -- If your movie is found to have a manufacturer's defect within the first 30-days after you have received the DVD(s) and/or Blu-Ray(s) from our company, just return it. When returning any defective DVD(s) and/or Blu-Ray(s), please include a brief note describing the problem.

    Upon our receipt, we will process your return, verify the reported problem, and provide a timely response concerning either a replacement DVD(s) and/or Blu-Ray(s).

    In the case where no defect has been found by us, we will be able to offer one of the following options to you: 1.We will return the DVD(s) and/or Blu-ray(s) to you at your cost using UPS shipping services. 2.You may sell the DVD(s) and/or Blu-ray(s) back to us using our Money4Movies program if the DVD(s) and/or Blu-ray(s) titles are listed on our www.Money4Movies.com website. or 3.We will destroy the DVD(s) and/or Blu-ray(s) at your request.

    If the DVD(s) and/or Blu-Ray(s) have been deemed defective for reasons other than manufacturer's defect, including personal wear due to excess use, tampering, or destruction, we are unfortunately unable to replace these items or accept them through our Money4Movies program.

    Domestic ground shipping charges will be 100% reimbursed only for DVD and Blu-ray returns resulting from a manufacturer's defect.

    TOY and NOVELTY Return Policy:
    Effective March 2, 2011, all defective novelty items should be returned to the product manufacturer. Excluding novelty items incorrectly sent to you, we do not accept returns for any reason. In the event that you need assistance with information regarding the product manufacturer or novelty warranty, we are more than happy to assist you with locating the needed information. Information requests may be sent to CustomerService@ExcaliburFilms.com.

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